The Greater Amman Municipality (GAM)

is implementing an integrated digital transformation strategy to improve urban mobility, enhance public services, and strengthen institutional efficiency. Launched with the Electronic Transformation Project in 2017, the initiative successfully digitized over 143 municipal services, reducing paper-based procedures, operational costs, and physical visits to municipal offices. Building on this progress, the Amman Smart City initiative was launched in July 2024, focusing on smart mobility, digital governance, citizen-centered and data-driven urban management. Flagship achievements include Jordan’s first contactless transit payment system—operational on BRT and Amman Bus lines—as well as data-driven tools such as real-time traffic monitoring, automated parking, and e-charging stations.

In parallel, GAM’s IT Directorate is deploying secure digital infrastructure to interconnect departments, expand online services, and improve citizen engagement. These innovations aim to promote transparency, responsiveness, and inclusive, data-informed public governance.