The local and regional levels of government are on the frontline of the introduction of new digital technologies and processes in public services: although central governments play a leading role in the decision to launch and roll out digitalization programs and initiatives, most public services are delivered at municipal, local, or regional government level. This is where digitalized public services and administrations interact and communicate the most with citizens and users, and where the largest numbers of public service workers are involved or affected by public service digitalization. Local governments are key for development, as they are the institution that is close to the people. Local government is one of the realistic agencies in transforming lives. They are closer than they think and can strategically create a positive change in their cities.

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