THE GREATER AMMAN MUNICIPALITY (GAM)

is implementing an integrated digital transformation strategy to improve urban mobility, enhance public services and strengthen institutional efficiency. Launched with the Electronic Transformation Project in 2017, the initiative converted over 134 services from manual, paper-based procedures into an efficient digital ecosystem, significantly reducing costs and physical visits to municipal offices. Building on this progress, the Amman Smart City Project was launched in July 2024 to establish a digital platform initially focused on smart mobility. Flagship achievements include Jordan’s first contactless transit payment system—operational on BRT and Amman Bus lines—as well as data-driven tools such as real-time traffic monitoring, automated parking and e-charging stations. In parallel, GAM’s IT Directorate is deploying secure digital infrastructure to interconnect departments, expand online services and improve citizen engagement. These innovations aim to promote transparency, responsiveness and inclusive, data-informed public governance.